Terms and Conditions for Course Bookings

Once you have made your provisional booking we will confirm that there are places available on your chosen course and will then send you a registration form, which must be completed in full and returned to us.

An invoice will be sent to you 3-4 weeks before the course due date. Payment may be made by cheque, Mastercard, Visa or Switch.

Cancellations

We appreciate that you may have to cancel a booking. If we can fill a cancelled place from a waiting list, we will waive our cancellation charges and invoice you for a £75 administration fee. Please be sure to confirm a cancellation in writing. We do not charge for substitutions.

Cancellation charges

Short courses:

Cancelled more than four weeks before the course - No charge

Cancelled between one and four weeks before the course - 50% of course fee

Cancelled within 5 working days of the course or failure to attend - 100% of course fee

Residential courses:

Cancelled more than eight weeks before the course - No charge

Cancelled between two and eight weeks before the course - 50% of course fee

Cancelled within 10 working days of the course or failure to attend - 100% of course fee

Cancellation charges may vary if you take advantage of our early-booking discounts on some residential courses. We will advise you when you book.

We will not send you any further confirmation until 3-4 weeks before the course date. Please do not book accommodation or flights until receipt of joining instructions. If you need any information earlier than this date, please contact us on 020 8874 2718.

Changes to courses

We are committed to improving our courses. We therefore reserve the right to make changes to tutors, content, venues, etc. We will give you as much advance notice as possible of any changes we make. Sometimes low numbers necessitate course cancellations. We will contact delegates on these occasions.